ph58 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how ph58 ("ph58," "we," "us," or "our") collects, uses, stores, and protects the personal information of players and visitors ("you" or "your") who access or use the ph58 online casino platform at ph58.club and any associated mobile-optimized interfaces (collectively, the "Platform").

ph58 is committed to protecting the privacy and personal data of all users in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. We are also subject to data handling requirements imposed by the Philippine Amusement and Gaming Corporation (PAGCOR) as a condition of our operating licence.

This Policy should be read alongside ph58's Terms & Conditions, which are available at ph58.club/terms-conditions. Together, these documents govern your relationship with ph58.

2 Personal Data We Collect

ph58 collects the following categories of personal data from players and platform visitors:

Identity & Contact Data:

• Full legal name as it appears on your government-issued ID;
• Date of birth (for age verification — ph58 is strictly 21+ only);
• Philippine mobile number;
• Email address;
• Residential address in the Philippines.

Identity Verification (KYC) Data:

• Government-issued photo ID (e.g., Philippine passport, SSS ID, PhilHealth ID, driver's licence, UMID);
• Selfie or live photo for facial verification purposes;
• Proof of address documents where required.

Financial Data:

• GCash or PayMaya / Maya account details (mobile number associated with the account);
• Philippine bank account details for bank transfer transactions (BPI, BDO, Metrobank, UnionBank, and others);
• Transaction history including deposits, withdrawals, and gaming activity.

Technical & Usage Data:

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used on the Platform;
• Login timestamps and access logs.

Communications Data:

• Records of your communications with ph58 support, including live chat transcripts and email correspondence;
• Feedback and survey responses you voluntarily provide.

3 How We Collect Your Data

ph58 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, and similar tracking technologies when you access and use the Platform;
• Third-party sources: Identity verification and fraud-prevention service providers; payment processors such as GCash and PayMaya / Maya; and PAGCOR's player registry where applicable.

4 How We Use Your Personal Data

ph58 uses your personal data only for the following lawful purposes:

• Account management: To register, verify, and maintain your ph58 player account;
• Age and identity verification: To confirm that you are at least 21 years of age and to comply with KYC requirements under PAGCOR regulations;
• Transaction processing: To process deposits and withdrawals via GCash, PayMaya / Maya, and Philippine bank transfers;
• Platform operation: To provide, maintain, and improve the ph58 gaming platform and all associated services;
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Legal and regulatory compliance: To comply with PAGCOR licensing requirements, the Philippine Data Privacy Act, anti-money laundering laws, and other applicable Philippine regulations;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct;
• Responsible gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, in accordance with PAGCOR's responsible gaming guidelines;
• Marketing communications: To send you promotional offers, bonuses, and platform updates — but only where you have given your explicit consent to receive such communications. You may opt out at any time.

5 Sharing Your Personal Data

ph58 does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:

• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies where required by law;
• Payment processors: GCash, PayMaya / Maya, and Philippine banking partners solely for the purpose of processing your financial transactions;
• KYC and fraud-prevention providers: Third-party identity verification and fraud-detection service providers engaged by ph58 to assist with compliance obligations;
• Game providers: Licensed third-party game providers who supply games on the ph58 platform, to the extent necessary for game operation and fairness auditing;
• IT and infrastructure providers: Cloud hosting and technical service providers who process data on ph58's behalf under strict data processing agreements;
• Law enforcement: Where ph58 is legally compelled to disclose data by a court order, subpoena, or other lawful authority in the Philippines.

All third parties with whom ph58 shares personal data are required to handle that data in accordance with applicable Philippine data protection laws and ph58's data processing standards.

6 Cookies & Tracking Technologies

ph58 uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:

• Essential cookies: Required for the Platform to function correctly, including maintaining your login session and remembering your preferences. These cannot be disabled without affecting Platform functionality;
• Analytics cookies: Used to understand how players interact with the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised;
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the ph58 Platform.

7 Data Retention

ph58 retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and PAGCOR regulations. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, as required by Philippine anti-money laundering regulations;
• Transaction records are retained for a minimum of five (5) years in accordance with PAGCOR licensing requirements;
• Support communications are retained for three (3) years from the date of the communication;
• Technical and usage logs are retained for up to twelve (12) months for security and fraud-prevention purposes.

Upon expiry of the applicable retention period, ph58 will securely delete or anonymise your personal data in accordance with our data disposal procedures.

8 Data Security

ph58 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS encryption for all data transmitted between your device and ph58's servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls ensuring that only authorised ph58 personnel can access personal data, and only to the extent necessary for their role;
• Regular security audits and penetration testing of the ph58 Platform;
• Two-factor authentication options for player accounts;
• Continuous monitoring for suspicious activity and potential security incidents.

9 Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph58:

• Right to be informed: You have the right to know what personal data ph58 holds about you and how it is being used — which is the purpose of this Privacy Policy;
• Right of access: You may request a copy of the personal data ph58 holds about you at any time;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You may request deletion of your personal data, subject to ph58's legal retention obligations under PAGCOR regulations and Philippine AML laws;
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: If you believe ph58 has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact ph58's Data Protection Officer via the contact details in Section 13 of this Policy. We will respond to all data rights requests within thirty (30) days.

10 Minors

If ph58 discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and report the incident to PAGCOR as required. If you believe a minor has registered on the ph58 Platform, please contact our support team immediately.

11 Third-Party Services

The ph58 Platform integrates with third-party services including licensed game providers, payment processors, and identity verification providers. These third parties operate under their own privacy policies and data handling practices.

ph58 carefully selects third-party partners and requires them to maintain data protection standards consistent with the Philippine Data Privacy Act. However, ph58 is not responsible for the privacy practices of third-party services that operate independently of the ph58 Platform.

The ph58 Platform does not contain links to external websites. All content and services accessible through ph58.club are operated by ph58 or its licensed third-party game and service providers.

12 Changes to This Privacy Policy

ph58 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, ph58 will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this Policy indicates when the current version was last updated. Your continued use of the ph58 Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically.

13 Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or ph58's handling of your personal data, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• Live Chat: Available 24/7 through your ph58 account dashboard
• General Support: [email protected]

ph58 aims to respond to all data privacy enquiries and rights requests within thirty (30) days of receipt. If you are not satisfied with ph58's response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.